Tuesday, August 18, 2020
Marriott has released new details of its redefined processes and reimagined spaces for the events market. The latest changes include enhanced sanitation guidelines, new operational training for associates and increased use of conference technologies to ensure customers are able to come together when they are ready. According to the new standards, meeting planners can reference a series of new materials, including an informational video, customer stories and resources that provide information for designing successful events in the current environment.
Marriott has created a series of physically distant floor plans that enable event planners to visualise room configurations to allow socially distant gatherings while still supporting the purpose of meetings. All consultations, pre-convention meetings and site tours can now be conducted virtually and adapted to include hygiene and safety briefings. Redesigned food and beverage experiences following recommended standards of service and food safety has also been introduced. Both meals and breaks are set in dedicated, socially distanced spaces reserved for a specific event and its attendees, to prevent co-mingling with other groups.
Ray Bennett, Chief Global Officer, Global Operations, Marriott International said in a statement that the brand’s ‘Commitment to Clean’ is guiding everything from the safety of guests and associates as well as ways to welcome back event and meetings business. He informed that the Global Cleanliness Council is working with Marriott to handle the realities of the COVID-19 pandemic and its impact on events or meetings at a hotel. He mentioned that having experts in the area of hygiene, food safety, infectious disease, and infection prevention has been enormously beneficial in helping the company think through everything it do to support organizations as they begin to envision, plan and execute future meetings and events of all sizes.
Tammy Routh, Senior Vice President, Global Sales Organisation for Marriott International added that Marriott International continues to work in collaboration with industry organisations, such as the Events Industry Council, to find ways to instil trust and confidence in meetings and events. She shared that the brand is looking forward to welcoming back customers and guests for the exceptional experiences that the company is known for in a safe and clean environment. She concluded that cleanliness and service has always been hallmarks of the company and said that presently, the deep convictions are more important than ever.